Know Your Customer (KYC) Policy: Our platform adheres to strict KYC procedures to prevent fraud, money laundering, and other illicit activities. Users must provide valid identification and other relevant documents for identity verification purposes before they can engage in trading activities. We reserve the right to request additional information and documentation at any time to ensure compliance with KYC regulations.
Anti-Money Laundering (AML) Policy: We have implemented robust AML measures to detect and prevent money laundering activities on our platform. This includes monitoring transactions for suspicious behavior, conducting thorough due diligence on users and transactions, and reporting suspicious activities to the appropriate authorities. Users are required to report any suspicious activities they encounter while using our platform.
Risk Management Policy: Our platform employs sophisticated risk management techniques to mitigate market, credit, and operational risks associated with cryptocurrency trading. This includes setting limits on trading activity, monitoring market volatility, and implementing automated risk controls to prevent excessive losses. Users are encouraged to familiarize themselves with our risk management policies and exercise caution when trading cryptocurrencies.
Market Integrity Policy: We are committed to maintaining the integrity and fairness of the markets on our platform. We prohibit market manipulation, insider trading, and other fraudulent activities that undermine market integrity. Users found engaging in such activities will be subject to disciplinary action, including account suspension or termination.
Order Execution Policy: Our platform follows transparent and equitable order execution practices to ensure that all users have equal access to liquidity and pricing. Orders are executed based on a fair and consistent algorithm that considers factors such as price, volume, and time priority. Users can view detailed information about order execution and trade history on our platform.
Customer Support and Dispute Resolution Policy: We provide dedicated customer support services to assist users with any questions, concerns, or disputes they may have regarding their trading activities. Our support team is available via email, live chat, or phone to address issues promptly and professionally. In the event of a dispute, we offer a fair and impartial resolution process to ensure that all parties are treated fairly and equitably.
These trading policies are designed to promote transparency, integrity, and accountability in cryptocurrency trading while protecting the interests of both users and the exchange company. Adhering to these policies helps maintain a safe and secure trading environment for all participants.